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森垚仪表龚伟利说:运费翻一倍,客户晕了,我倒了!

文章出处:人气:-发表时间:2014-11-18 15:00【

找客户,难?不难!

管理的问题每天都会有,只能用一句话安慰自己:只有死了的公司才没有问题。

今天一早打开电脑,问题又来了

when we sent the PI order 12005 to Metra, we already y and the commercial invoice indicates EMS charge USD 832.66.

And you say that Fedex is even more expensive (at least USD 200 higher that EMS).

I understand that the final volume is big, but this huge difference in the freight cost is really strange.

We indicated before a freight cost (USD 432), now it becomes double (USD 832 or more withFedex), but I don’t think that 10 bimetals can justify this change.

Can you explain why?

I shall give some clarification to customer.

怎么回信啊,又晕了,有再多再合理的理由都解释不通。经过调查发现,一件看似小事,牵涉多多:

1. 报价的时候计算了Fedex优惠价,到出货的时候,打了两个电话,Fedex销售未回,改寄EMS,差价产生

2. EMS涨价20%, 对方居然忘了通知我们

3. 仪表真空泡壳包装,结果这批泡壳偏大,造成体积重量增加。

4. 品管考虑空运安全,多加了很多泡壳,却忽略了抛货的重量。

5. 销售给客户发票时,没有站在客户立场考虑对方的接收性,未能将心比心及时追踪。

这类信,只能我亲自写回信了,1,2可以变相告诉客户,3不能提,4可以沟通,关于5,最后加上一段:

I am always think that sales is not difficult, the main way what we should do is consider more for customers, we will do more and train more on this, not only for the sales, but for all people.

很多公司在做找客户难,增加业绩难,其实真不难,将心比心,从态度和能力上来训练销售团队,做人对,啥都对了!